The General Directorate of the National Social Security Fund stated, in a statement issued by the Public Relations Department, that the Fund continues its diligent efforts and performs its duties to the fullest, despite the economic and political challenges facing the country. The administration affirmed its constant endeavor to ensure the continuity and development of services, in a way that guarantees the rights of both the insured and employers alike.

The statement indicated that the Director General of the Fund, Dr. Muhammad Karaki, continues to work on implementing a comprehensive reform plan, which includes improving services provided in the three main branches: “The Family Allowances Branch, the End-of-Service Benefits Branch, and the Sickness and Maternity Insurance Branch,” in addition to developing digital services and transitioning to an integrated electronic system, with the aim of facilitating transactions and ensuring transparency in performance.

In this regard, Karaki announced the achievement of a new accomplishment, which is the launch of an integrated electronic service for requesting, tracking, and issuing clearance certificates remotely. He explained that this step comes within the framework of the digital transformation plan that the Fund began implementing in 2019, which aims to reduce paper transactions and reduce pressure on regional offices.

The statement explained that the Social Security Administration had assigned the task of automating the clearance certificate process to a specialized company on “June 10, 2025,” with the project to be completed within six months according to the terms of reference. Today, the Fund is conducting practical tests on the new system in preparation for the official launch of the service on “December 10, 2025.”

This new service allows employers to submit clearance certificate requests electronically, whether via computer or mobile phone, and track the progress of the request step by step through a dedicated digital platform, which ensures transparency and speed and reduces forgery and manipulation through an electronic time tracking system for transactions. This step also contributes to reducing congestion in offices, reducing administrative costs, and promoting the principle of administrative decentralization within the Fund.

Karaki pointed out that the added value of this service is not limited to technical facilities only, but extends to strengthening trust between citizens and public institutions, by reducing human intervention in the stages of completing transactions, and rationalizing the consumption of paper and printers in line with the trend towards sustainable digital management.

In parallel with the electronic development, the Director General announced that the Fund has completed a comprehensive update of the medical supplies list in cooperation with the Ministry of Public Health and its technical team, and in line with a specialized committee formed by the Fund for this purpose. He pointed out that the committee completed its work after a careful scientific study that included the medical and actuarial aspects, where the basic list was reduced from about 90,000 supplies to 39,000 medical supplies covering all surgical operations in Lebanon.

Karaki explained that this updated list will raise the coverage of medical supplies to 60% of the official price registered with the Ministry of Public Health, and it includes all approved companies and agents, in addition to internationally recognized supplies (“FDA and CE”), stressing that the file has been referred to the Board of Directors for official approval next week.

Karaki thanked the Ministers of Labor and Public Health, Dr. “Rakan Nasser El Din,” and the team of the Ministry of Health and Social Security, noting that this constructive cooperation enabled the Fund to comprehensively review all hospital, medical, and health works, so that the benefits provided to the insured would return to a level close to what it was before the outbreak of the crisis in 2019.

The Director General concluded by emphasizing that these steps constitute an advanced stage in the path of reform and modernization within the Fund, stressing that development is not just a temporary slogan, but a continuous work approach based on clear time plans and measurable results. Karaki called on employers and insured persons to follow the official announcements through the digital platforms of the Social Security Fund to benefit from the electronic clearance service as soon as it is launched, and to learn about the details of the new services.