– Charging problems: The speaker or the case may not respond to the charger sometimes. This is often caused by the accumulation of dirt and dust inside the “Lightning” or “USB-C” port, or on the metal contacts inside the case, which requires cleaning them carefully using a dry cotton swab.
– Disconnection or non-pairing: If you have difficulty connecting the headphones to your device, or prefer one speaker over the other, performing a “factory reset” (Reset) is the best solution by forgetting the device from the Bluetooth settings and re-pairing it.
– Sudden decrease in sound: This malfunction is often due to the speaker grille being clogged with wax or dust, and it can be cleaned very gently to ensure that the purity of the sound and its natural high level are restored.
– Rapid battery draining: Over time, both the headphones and the case lose their original efficiency; Performance can be improved by turning off automatic ear sensing features or disabling automatic switching between devices.
Noise cancellation (ANC) feature cannot be turned on: On “Pro” models, this feature may malfunction due to the build-up of debris on the external noise-canceling microphones, or a temporary software glitch that is resolved by updating the phone’s operating system and updating the speaker’s firmware.
